Australians flying into and out of Europe should be aware that volcanic activity in Iceland is continuing and that further disruptions to flights could occur with little warning.

What travellers should do

• contact your airline for up-to-date information on flight scheduling or to discuss assistance they can provide if flights are delayed
• if stranded you may wish to contact your travel insurance provider to check the validity of your travel insurance
• consider commercial transfer services if you are facing financial difficulties as a result of the flight disruptions
• check when your visa is due to expire, contact local immigration officials about options for extending your visa

You should monitor the local media as well as relevant airport and airline websites for the most up-to-date information.

Passengers affected by flight delays should, in the first instance, contact their airline and/or insurance company for advice and assistance. Individual airlines are offering a range of options to travellers affected by flight delays, including rebooking and waiving cancellation fees, and the provision of temporary accommodation and food vouchers.

Keep in contact with your family and friends in Australia to keep them informed of your whereabouts and well-being.

Australian Government assistance

Officials at the Department of Foreign Affairs and Trade and our network of overseas posts are closely monitoring the situation and will provide consular assistance to any Australians who require it. Australians can obtain consular assistance by contacting the closest Australian Embassy, High Commission or Consulate or telephoning the Department of Foreign Affairs and Trade on 1 300 555 135 (if calling from within Australia) or (61 2) 6261 3305 (if calling from overseas).

The Australian Government is not considering the repatriation or evacuation of Australian citizens due to these flight disruptions.

For more information on the consular services we can provide, see the Consular Services Charter.